stiefels.net

Recently I called a hotline of a not-so-small software company because I had a question regarding an order I placed a few days ago.
As expected a nice computer voice read out a endless list of possibilities from which I had to choose from.

Technorati Tags: hotline

Phone: ... Press '5' if you have a question about your order.

Simon: 5

Phone: If you already have a customer number, press '1',
       if not press '2'.

Simon: 1

Phone: Please enter your customer number.

Simon: 7 - 4 - 2 - 7 - 3 - 

Phone: Your customer number could not be recognized. Please try again.

Simon: Ok, 7-4-2-7-3-5-

Phone: Your customer number could not be recognized. Please try again.

Simon: Come on! 74273593

Phone: Thank you. You will be connected to the next free employee...

Simon: There you go!

Phone: Hello, this is Chris Whoever, how can I help you?

Simon: Hello, I ordered your product a few days ago and I just 
       wanted to know when it will be shipped.

Phone: Ok, no problem. Do you have a customer number?

Hmm, no comment.